Annual Maintenance Contract (AMC) Policy

1. Annual Maintenance Coverage

RPTech Software Marketplace offers an Annual Maintenance Contract (AMC) to ensure that your software investments continue to perform optimally throughout their lifecycle. The AMC provides ongoing maintenance, support, and updates for all software products purchased through our website at http://localhost/wms.

The AMC is available for the following software products: Web Management Systems, ERP Software, CRM Software, School Management Systems, Hospital Management Systems, Printing Management Systems, Visa Consultancy Management Systems, POS Systems, HR & Payroll Systems, Inventory Systems, Accounting Software, and Custom Business Software.

An active AMC ensures that your software remains up-to-date, secure, and supported. Without an active AMC, you may not receive software updates, security patches, or priority technical support.

The AMC is automatically included for the first year with all new software purchases. After the first year, the AMC must be renewed annually to maintain continuous coverage.

2. What is Included

The Annual Maintenance Contract includes the following services and benefits:

2.1 Software Updates

Regular software updates including new features, functionality enhancements, and user experience improvements. Updates are released on a regular schedule (typically quarterly) and are delivered through our secure update mechanism.

• All minor version updates and feature enhancements
• User interface improvements and usability enhancements
• Performance optimizations and efficiency improvements
• New module and feature additions as part of the current version
• Updated documentation and help resources

2.2 Bug Fixes

Prompt resolution of software defects and bugs that affect functionality, performance, or usability. Bug fixes are prioritized based on severity and impact.

• Critical bug fixes (emergency patches for severe issues)
• Major bug fixes (included in scheduled updates)
• Minor bug fixes (included in maintenance releases)
• Regression fixes for issues introduced in previous updates

2.3 Security Updates

Timely security patches and updates to protect your software from known vulnerabilities and threats. Security updates are prioritized and released as needed.

• Critical security patches (released within 48 hours of identification)
• Regular security updates (included in scheduled updates)
• Security hardening and vulnerability remediation
• SSL/TLS certificate updates for cloud-hosted solutions
• Dependency and library security updates

2.4 Priority Support

Access to our priority technical support team for faster response and resolution times. AMC customers receive preferential treatment in our support queue.

• Faster response times as defined in the Support Policy
• Priority queue placement for all support tickets
• Direct access to senior support engineers
• Dedicated support contact for complex issues

2.5 Remote Assistance

Remote troubleshooting and assistance for software-related issues. Our technical team can securely connect to your system to diagnose and resolve issues.

• Scheduled remote support sessions
• Remote diagnostics and troubleshooting
• Remote configuration and optimization
• Remote training sessions for new features

2.6 Performance Optimization

Regular performance reviews and optimization recommendations to ensure your software operates at peak efficiency.

• System performance health checks
• Database optimization recommendations
• Server configuration optimization guidance
• Resource utilization analysis and recommendations

2.7 Database Maintenance

Database maintenance support to ensure data integrity, performance, and reliability.

• Database health monitoring and alerts
• Index optimization recommendations
• Data archiving and cleanup guidance
• Backup verification and recovery testing support

3. What is Excluded

The following services are not covered under the Annual Maintenance Contract and may require separate professional service engagement:

• Software customization or custom development work
• Major version upgrades (e.g., Version 2.0 to Version 3.0)
• Data migration services
• Third-party software or hardware support
• On-site support visits (unless specified in the AMC plan)
• Training services beyond standard documentation
• Services related to software modified by unauthorized third parties
• Services for software running on unsupported system configurations
• Hardware procurement or replacement
• Network infrastructure setup or maintenance
• Services for expired or terminated AMC contracts

4. Renewal Process

The AMC renewal process is as follows:

• Renewal Notification: We will send you a renewal reminder 60 days before your AMC expiration date via email.
• Renewal Period: You may renew your AMC at any time during the 60-day period before expiration. Renewal can also be processed up to 30 days after expiration without losing coverage continuity.
• Lapsed Coverage: If your AMC expires and is not renewed within 30 days of the expiration date, there may be a gap in coverage. Lapsed AMC contracts may require a reactivation fee.
• Renewal Pricing: AMC renewal pricing is based on the current annual maintenance fee at the time of renewal. We reserve the right to adjust pricing with 60 days' notice.
• Auto-Renewal: You may opt in to automatic renewal to ensure uninterrupted coverage. Auto-renewal charges will be processed 15 days before the renewal date.

To renew your AMC, log in to your account at http://localhost/wms and navigate to the AMC section, or contact our sales team at info@rptech.com.

5. AMC Plans

We offer the following AMC plans to suit different needs and budgets:

For detailed pricing information, please contact our sales team at info@rptech.com or request a quote through our website.

6. Terms and Conditions

• Payment: AMC fees are payable annually in advance. Payment is due upon invoice issuance. Late payments may result in suspension of AMC benefits.
• Scope: AMC coverage applies to the specific software products and license quantities covered by the contract. Adding new products or users requires a contract amendment.
• Transferability: AMC contracts are non-transferable without our prior written consent.
• Cancellation: AMC contracts may be cancelled with 30 days' written notice. No refunds are provided for partial periods unless cancellation is due to our material breach of the AMC terms.
• Termination: We may terminate the AMC if you breach any terms of the contract or if your software license expires or is terminated.
• Liability: Our liability under the AMC is limited to the value of the annual maintenance fee paid for the current contract period.
• Force Majeure: Neither party shall be liable for delays or failures in performance resulting from causes beyond reasonable control.
• Entire Agreement: The AMC, together with your software license agreement and our Terms of Service, constitutes the entire agreement regarding maintenance services.