Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using the website at http://localhost/wms (the "Website"), any software application, or any service provided by RPTech Software Marketplace (hereinafter referred to as "Company," "we," "our," or "us"), including but not limited to our Web Management Systems, ERP Software, CRM Software, School Management Systems, Hospital Management Systems, Printing Management Systems, Visa Consultancy Management Systems, POS Systems, HR & Payroll Systems, Inventory Systems, Accounting Software, and Custom Business Software (collectively, the "Services"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms").

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not have such authority, or if you do not agree to these Terms, you must not accept these Terms and may not use the Services.

These Terms constitute a legally binding agreement between you and RPTech Software Marketplace. We reserve the right to modify these Terms at any time. Continued use of the Services following any changes constitutes acceptance of the modified Terms.

2. Eligibility

To use our Services, you must meet the following eligibility requirements:

• You must be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater.
• You must have the legal capacity to enter into binding agreements.
• You must not be barred from receiving services under the laws of any applicable jurisdiction.
• You must provide accurate, current, and complete information during the registration process.
• You must maintain and promptly update your account information to keep it accurate, current, and complete.
• You must be authorized to act on behalf of the entity you represent, if applicable.

We reserve the right to refuse access to the Services to anyone for any reason at any time.

3. Account Registration

To access certain features of our Services, you may be required to create an account. When registering for an account, you agree to:

• Provide true, accurate, current, and complete information as prompted by the registration form.
• Maintain the security and confidentiality of your login credentials (username and password).
• Accept full responsibility for all activities that occur under your account.
• Notify us immediately of any unauthorized use of your account or any other breach of security.
• Not share your account credentials with any third party without our prior written consent.
• Not use another user's account without their express permission and our authorization.

We reserve the right to suspend or terminate accounts that are found to contain inaccurate, outdated, or incomplete information. You are solely responsible for safeguarding the password that you use to access the Services and for any activities or actions under your password.

4. User Responsibilities

As a user of our Services, you agree to:

• Use the Services only for lawful purposes and in accordance with these Terms.
• Comply with all applicable local, state, national, and international laws and regulations.
• Ensure that your use of the Services does not violate any third-party rights.
• Maintain the confidentiality of your account credentials and restrict access to your computer and account.
• Promptly notify us of any unauthorized use of your account or any other security breach.
• Accept responsibility for all activity that occurs under your account.
• Provide accurate and complete information when required by the Services.
• Use the Services in a manner that does not degrade, disrupt, or interfere with other users' experience.

5. Software Licensing

Upon purchasing a software product from RPTech Software Marketplace, you are granted a license to use the software in accordance with the terms of the applicable license agreement. The specific license terms are determined by the type of license purchased:

• Single User License: Grants one (1) named individual the right to install and use the software on one (1) primary device and one (1) secondary device, provided that the software is not used simultaneously on both devices.
• Multi-User License: Grants a specified number of named users the right to install and use the software on devices within the licensed organization. The number of concurrent users is limited to the quantity purchased.
• Corporate License: Grants all employees within a single corporate entity the right to install and use the software on company-owned devices, subject to the terms of the Corporate License Agreement.
• Enterprise License: Grants unlimited use across the entire organization, including all subsidiaries and affiliates, subject to the terms of the Enterprise License Agreement.
• Lifetime License: Grants perpetual use of the specific version purchased, including all minor updates within that version. Major version upgrades may require additional purchase.
• Annual License: Grants use of the software for a period of one (1) year from the date of purchase, renewable annually.
• Subscription License: Grants use of the software for the subscription period, with access to all updates and new features released during the subscription period.

6. License Restrictions

Unless expressly authorized by RPTech Software Marketplace, you shall not:

• Copy, reproduce, distribute, display, or use the software in a way not expressly authorized by the license agreement.
• Sell, resell, rent, lease, loan, supply, distribute, redistribute, or otherwise transfer the software or any copy thereof to any third party.
• Reverse engineer, derive source code, modify, decompile, disassemble, or create derivative works of the software.
• Remove, alter, or obscure any proprietary notices, labels, or marks on the software.
• Use the software to provide services to third parties (such as time-sharing or service bureau services) without a separate enterprise or reseller license.
• Circumvent or disable any technical protection measures or licensing verification systems.
• Use the software in any manner that violates applicable laws or regulations.
• Transfer, sublicense, or assign your license rights without our prior written consent.
• Use the software to develop a competing product or service.
• Export or re-export the software in violation of applicable export laws or regulations.

7. Subscription Services

Certain Services are offered on a subscription basis. By subscribing to our Services, you agree to the following terms:

• Auto-Renewal: Subscriptions automatically renew at the end of each subscription period unless cancelled at least 30 days before the renewal date.
• Subscription Period: The initial subscription period and any renewal periods are as specified at the time of purchase.
• Changes to Subscription: We reserve the right to modify subscription terms, features, and pricing with 30 days' prior written notice. Continued use after changes take effect constitutes acceptance of the modified terms.
• Cancellation: You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period.
• Data Access: Upon cancellation or termination, you will have 30 days to export your data. After this period, your data may be permanently deleted.

8. Pricing and Payments

All prices for our software products and services are as displayed on our website at the time of purchase, unless otherwise agreed upon in writing.

• Currency: All prices are displayed in United States Dollars (USD) unless otherwise specified.
• Payment Methods: We accept major credit cards, debit cards, bank transfers, and other payment methods as displayed at checkout.
• Payment Processing: Payments are processed securely through our third-party payment processors. By providing payment information, you authorize us to charge the applicable fees to your designated payment method.
• Late Payment: If payment is not received by the due date, we reserve the right to charge interest at a rate of 1.5% per month on the outstanding balance, or to suspend or terminate your access to the Services.
• Refunds: All refund requests are governed by our Refund Policy, available on our website.

9. Taxes

Prices listed for our software products and services are exclusive of all applicable taxes, levies, and duties. You are responsible for paying all applicable taxes, including but not limited to sales tax, value-added tax (VAT), goods and services tax (GST), withholding tax, and any other similar taxes or duties imposed by any governmental authority. If we are required to collect taxes on your behalf, those taxes will be added to your invoice.

10. Order Processing

All orders are subject to acceptance by RPTech Software Marketplace. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product or service availability
• Errors in product or pricing information
• Errors in your order
• Fraud or suspected fraudulent activity
• Orders that appear to be placed by dealers, resellers, or distributors without prior agreement

An order confirmation email does not constitute acceptance of your order. We will send a separate notification when your order has been processed and your software license has been activated.

11. Software Delivery

Software products are delivered electronically via download link or through our secure client portal. Delivery timelines are as follows:

• Download Products: Available for download immediately after payment confirmation.
• Cloud-Hosted Products: Access credentials provided within 24 business hours of payment confirmation.
• Custom Development: Delivery timelines as specified in the individual project agreement.

All download links remain active for 30 days from the date of issue. If you require re-delivery after this period, please contact our support team.

12. Implementation Services

Implementation services, including installation, configuration, data migration, and training, are available for purchase either as part of a software package or as separate professional services. Implementation services are provided as follows:

• A dedicated implementation consultant will be assigned to your project.
• Implementation begins upon receipt of all required information and access credentials.
• Project milestones and timelines will be agreed upon in writing before work begins.
• Changes to the project scope may result in additional charges and timeline adjustments.

13. Installation

Software installation support is provided as follows:

• Self-Installation: Detailed installation guides and video tutorials are available for all software products.
• Remote Installation: Remote installation assistance is available at no additional charge for Enterprise and Corporate license holders.
• On-Site Installation: On-site installation is available as a premium service and is subject to additional charges.
• System Requirements: You are responsible for ensuring that your system meets the minimum hardware and software requirements for the product.

14. Customization

RPTech Software Marketplace offers customization services for our software products to meet your specific business requirements. Customization services include:

• Custom reports and dashboards
• Workflow modifications
• Third-party integrations
• Custom modules and extensions
• User interface modifications

All customizations are developed and owned by RPTech Software Marketplace unless otherwise agreed in writing. Custom modifications may affect your ability to receive standard software updates.

15. Technical Support

Technical support is provided according to our Support Policy. Support coverage varies by license type:

• Standard Support: Included with all license purchases. Available Monday through Friday, 9:00 AM to 6:00 PM (UTC+5:30). Response time within 24 business hours.
• Premium Support: Available as an add-on. Includes extended hours, faster response times, and priority handling.
• Enterprise Support: Included with Enterprise licenses. 24/7 availability with dedicated support representative.

16. Maintenance and Updates

We provide software maintenance and updates as follows:

• Bug Fixes: Critical bug fixes are provided at no additional cost for all license holders.
• Security Updates: Security patches are provided promptly and at no additional cost.
• Minor Updates: Feature enhancements and minor updates are included for subscription and annual license holders.
• Major Releases: Major version upgrades may require additional purchase for perpetual license holders.

17. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Using the Services for any unlawful purpose or in violation of any local, state, national, or international law or regulation.
• Attempting to gain unauthorized access to any portion of the Services or any other systems or networks connected to the Services.
• Using automated systems, including robots, spiders, or scrapers, to access or interact with the Services without our express written permission.
• Interfering with or disrupting the Services, servers, or networks connected to the Services.
• Introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful.
• Attempting to reverse engineer, decompile, or disassemble any software provided through the Services.
• Using the Services to transmit any unsolicited or unauthorized advertising, promotional materials, or spam.
• Impersonating or attempting to impersonate RPTech Software Marketplace, its employees, or another user.
• Collecting or harvesting any personally identifiable information from the Services.
• Sharing your account credentials with unauthorized parties.

18. Intellectual Property

18.1 Copyright

All content on this website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, software, and the overall design and compilation thereof, is the property of RPTech Software Marketplace or its content suppliers and is protected by international copyright laws.

18.2 Trademark

RPTech, RPTech Software Marketplace, the RPTech logo, and all product names, logos, and slogans are trademarks of RPTech Software Marketplace or its affiliates. You may not use these trademarks without our prior written permission. All other trademarks appearing on the Services are the property of their respective owners.

18.3 Confidentiality

Any proprietary or confidential information disclosed by RPTech Software Marketplace to you in connection with the Services must be kept confidential and may not be disclosed to any third party without our prior written consent. This obligation survives the termination of these Terms.

19. Third Party Services

The Services may contain links to or integrations with third-party websites, products, or services. These third-party services have their own terms and privacy policies. We are not responsible for the content, policies, or practices of any third-party services. Your use of third-party services is at your own risk and is subject to the terms and conditions of those services.

20. Disclaimer

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. RPTech Software Marketplace does not warrant that the Services will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected. We make no representations or warranties about the accuracy, reliability, completeness, or timeliness of any content, information, or services provided through or in connection with the Services.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RPTech Software Marketplace, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (C) ANY CONTENT OBTAINED FROM THE SERVICES; (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT; OR (E) ANY OTHER MATTER RELATING TO THE SERVICES.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT PAID BY YOU TO RPTech Software Marketplace DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

22. Termination

We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Upon termination, your right to use the Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

You may terminate your account at any time by contacting us or through your account settings. Upon termination by you, you remain responsible for any outstanding payments.

23. Force Majeure

RPTech Software Marketplace shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause that is beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, earthquakes, pandemics, epidemics, strikes, or failures of telecommunications networks, power supply, or other infrastructure.

24. Dispute Resolution

Any dispute arising out of or relating to these Terms or the Services shall be resolved as follows:

• Informal Resolution: Before filing any formal dispute, you agree to first contact us at info@rptech.com and attempt to resolve the dispute informally for a period of at least 30 days.
• Mediation: If informal resolution is unsuccessful, the parties agree to submit the dispute to mediation before a mutually agreed-upon mediator.
• Arbitration: If mediation is unsuccessful, any remaining dispute shall be resolved by binding arbitration in accordance with the rules of a mutually agreed-upon arbitration service.
• Class Action Waiver: You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class, consolidated, or representative action.

25. Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which RPTech Software Marketplace is registered, without regard to its conflict of law provisions. Any legal proceedings arising out of or relating to these Terms must be brought exclusively in the courts of that jurisdiction.

26. Modification Of Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Services after any revisions become effective, you agree to be bound by the revised Terms.

27. Contact Details

If you have any questions about these Terms, please contact us: