Refund Policy

1. Digital Product Policy

RPTech Software Marketplace sells digital software products and subscription services. Due to the nature of digital products, our refund policy differs from that of physical goods. We are committed to ensuring customer satisfaction while maintaining fair and transparent refund practices.

This Refund Policy applies to all software products purchased through our website at http://localhost/wms, including but not limited to Web Management Systems, ERP Software, CRM Software, School Management Systems, Hospital Management Systems, Printing Management Systems, Visa Consultancy Management Systems, POS Systems, HR & Payroll Systems, Inventory Systems, Accounting Software, and Custom Business Software.

By purchasing our software products, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. We encourage you to review this policy carefully before making a purchase.

2. Software License Refund Rules

The following rules govern refunds for software licenses:

• Perpetual Licenses: Refund requests for perpetual licenses must be submitted within 14 days of the original purchase date. The software must be uninstalled and all copies destroyed before the refund is processed.
• Subscription Licenses: Subscription license holders may cancel their subscription at any time. Refunds for the current billing period are provided only if the cancellation is requested within 7 days of the purchase or renewal date.
• Annual Licenses: Annual license holders may request a refund within 14 days of purchase. After 14 days, a prorated refund may be issued for the unused portion of the license period, at our sole discretion.
• Enterprise Licenses: Enterprise license refunds are handled on a case-by-case basis. Contact our sales team for specific terms.
• Lifetime Licenses: Lifetime license refunds must be requested within 14 days of purchase. The license will be permanently revoked upon refund approval.

3. Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

• The refund request must be submitted within the applicable time period specified above.
• The software must not have been used in a manner inconsistent with the license agreement.
• All copies of the software must be uninstalled and destroyed.
• The software must not have been customized or modified in a way that makes it non-resalable.
• You must provide proof of purchase (order number, receipt, or confirmation email).
• No prior refund has been issued for the same product.
• The refund request must be submitted by the original purchaser (not a third party).

4. Non-refundable Products

The following products and services are non-refundable:

• Custom software development or customization work that has already been completed.
• Implementation services that have been partially or fully delivered.
• Training services that have been partially or fully delivered.
• Data migration services that have been partially or fully completed.
• Consulting services that have been partially or fully delivered.
• Products purchased through third-party resellers or marketplaces (refunds must be requested through the original point of purchase).
• Products that have been used for more than 14 days from the date of purchase.
• Products purchased during special promotions clearly marked as "final sale" or "non-refundable."
• Domain name registrations or SSL certificate purchases.
• Products for which you have received a prior refund.

5. Duplicate Payment Refund

If you have been charged multiple times for the same product or service due to a technical error or processing issue:

• Contact our support team immediately at info@rptech.com with your order details and payment receipts.
• Provide clear documentation showing the duplicate charges (bank statements, payment confirmations).
• Duplicate payment refunds will be processed within 5-7 business days of verification.
• The refund will be issued to the original payment method used for the duplicate charge.

6. Payment Error Refund

If a payment error occurs due to a system malfunction on our end:

• Contact our support team within 48 hours of the erroneous transaction.
• Provide your order number, the amount charged, and the date of the transaction.
• Payment error refunds are processed within 3-5 business days.
• If the payment gateway is at fault, we will work with the payment processor to resolve the issue.
• We will not hold you responsible for charges resulting from our system errors.

7. Technical Issue Review

If you are requesting a refund due to technical issues with the software:

• Report the Issue: First, contact our technical support team to report the issue. Provide detailed information about the problem, including error messages, steps to reproduce, and your system configuration.
• Support Resolution Attempt: Our support team will make reasonable efforts to resolve the technical issue within 30 days. We may provide patches, workarounds, or alternative solutions.
• Issue Assessment: If our technical team determines that the issue cannot be resolved, a full refund will be issued.
• Compatibility Check: Ensure that your system meets the published minimum requirements before requesting a refund for compatibility issues.
• Partial Refund: If the software is substantially functional but certain features do not meet your specific requirements, a partial refund may be offered at our discretion.

8. Refund Approval Process

All refund requests go through a structured approval process:

1. Request Submission: Submit your refund request via email to info@rptech.com or through our support portal.
2. Initial Review: Our support team will acknowledge your request within 1 business day and assign a refund case number.
3. Verification: We will verify your purchase details, usage history, and eligibility criteria. This process typically takes 2-3 business days.
4. Technical Assessment (if applicable): For technical issue-related refunds, our technical team will assess the reported issue within 5 business days.
5. Decision: You will be notified of the refund decision via email within 5-7 business days of the initial request.
6. Processing: Approved refunds are processed within 5-10 business days of approval.
7. Confirmation: You will receive a refund confirmation email with the transaction details once the refund has been processed.

9. Refund Timeline

The total time from refund request to refund receipt depends on several factors:

10. Refund Method

Refunds are processed using the same payment method used for the original purchase whenever possible:

• Credit/Debit Card: Refunded to the original card. Processing time depends on your card issuer.
• Bank Transfer: Refunded to the originating bank account. May require additional verification.
• Digital Wallet: Refunded to the original digital wallet account.
• Alternative Methods: If the original payment method is no longer available, we may offer an alternative refund method, subject to verification and approval.

Original shipping and handling charges (if applicable) are non-refundable. Transaction fees charged by payment processors may be deducted from the refund amount.

11. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation terms are as follows:

• Cancellation takes effect at the end of the current billing period.
• No partial refund is provided for the remaining portion of the current billing period, unless the cancellation is made within 7 days of purchase or renewal.
• Upon cancellation, your access to subscription-based features will continue until the end of the current billing period.
• After the subscription expires, your data will be retained for 30 days, after which it may be permanently deleted.
• Auto-renewal can be disabled at any time. If auto-renewal is disabled, your subscription will expire at the end of the current billing period.

12. License Cancellation

For perpetual and lifetime licenses:

• Once a perpetual or lifetime license has been activated, it cannot be cancelled and refunded unless requested within 14 days of purchase.
• Upon approved cancellation, the license will be permanently revoked and you must cease all use of the software.
• All copies of the software must be uninstalled and destroyed.
• The license key will be deactivated and cannot be reactivated.
• A cancellation confirmation will be provided via email.

13. Chargeback Policy

We strongly encourage you to contact us directly to resolve any payment disputes before initiating a chargeback with your bank or credit card issuer. Please be aware:

• Initiating a chargeback without first attempting to resolve the issue with us may result in suspension of your account and all associated software licenses.
• Chargeback fees assessed by payment processors will be passed on to the account holder.
• Repeated chargeback requests may result in permanent account termination and blacklisting.
• We will provide evidence of valid transactions to the payment processor in response to any chargeback dispute.
• If a chargeback is resolved in our favor, your account and licenses will be restored.

14. Exceptional Cases

RPTech Software Marketplace reserves the right to issue refunds in exceptional circumstances not covered by this policy, at its sole discretion. These may include:

• Extenuating personal circumstances (e.g., medical emergencies, natural disasters).
• Significant discrepancies between advertised and actual product features.
• Product end-of-life situations where a replacement is not available.
• Errors in product descriptions or pricing that materially affect the purchase decision.
• Other situations where fairness and customer satisfaction warrant an exception.

Exceptional case decisions are final and are made at the sole discretion of RPTech Software Marketplace management.

15. Support Contact

To request a refund or for any questions about this Refund Policy, please contact us:

Please include your order number, purchase date, and reason for the refund request to help us process your request as quickly as possible.